Where's My Stuff?
We are here to help you deal with these unfortunate situations as quickly and efficiently as possible.
It is important that you provide a correct and actively checked email address when placing your order so that you receive your Order Confirmation, Shipping Confirmation, and Tracking Number. The quicker a problem is noticed, the better the chance of a speedy resolution.
My package tracking says that it's been delivered, but I have not received it!:
Here's what to do if your package shows as delivered but you can't find it:
- Verify the Shipping Address from your order; Check for typos.
- Look for a notice of attempted delivery on or near your door.
- Check if the package was left with a family member or housemate.
- Check if the package was left with a neighbor or neighboring business.
- Check if the package was left on a back porch, behind a screen door, or in a mailbox.
If none of these steps result in finding your package:
• First contact your local post office or UPS facility so you can speak with the mail carrier or UPS driver who delivered your package to get further information.
• Secondly, if the carrier is unable to help you locate the package, you will need to contact the police to report the theft of the package.
• We can help you by providing any information you need to initiate a claim or file a police report, but Delicious LLC cannot be held responsible for stolen packages.
Filing a Claim for Undelivered or Damaged Packages:
USPS
UPS
Claim must be filed no sooner than 15 days (Priority) or 7 days (Express) and no later than 60 days from mailing date.
- Customer takes full responsibility for the items we ship. We cannot be held responsible for any lost packages once they have entered the postal system
- In the event that your shipment is lost or is not delivered for any reason, we will assist you in filing a claim with the shipping carrier
- We are unable to financially reimburse you for the loss, or ship replacement merchandise should USPS or your country's postal system reject your claim
- Domestic Claims usually take about 14-20 days to complete, International Claims can take between 30 and 60 days to complete
- Once a successful claim has been closed, Delicious can issue a replacement or refund for any covered costs
Delayed Packages:
Sometimes package deliveries are delayed from their estimated delivery date which is unfortunately beyond our control. If you need a "Date Definite Guarantee" please contact us as only certain carriers are able to offer that service. If your order is substantially delayed please contact us and we will initiate a trace or claim with the carrier to help you locate your package.
Shipping Carriers:
Below are contact phone numbers and tracking links for our shipping carriers.
- USPS
- UPS
FedEx
Domestic 1-800-ASK-USPS (1-800-275-8777)
International 1-800-222-1811
Track a Package
1-800-PICK-UPS (800-742-5877)
Track a Package
1-800-GO-FEDEX (800-463-3339)
Track a Package
